A PHI Company

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Estimated Bills

 

If you suspect there is a problem with your electric meter or have a question about an estimated bill, contact Customer Service at 202-833-7500.  Pepco wants to work with each customer to resolve these issues before the next monthly billing cycle. 

Your electric bill is based on a regular monthly meter reading.  Most of Pepco’s 800,000 meters are read manually by meter readers, though about 30,000 are now special meters that can transmit the information electronically. These special devices are installed in selected hard-to-access locations where permitted.

In rare cases, a meter reader may be unable to access a customer meter.  That’s because of extreme weather conditions, the location of the meter or because of increased security measures. In these instances, Pepco provides customers with an estimated bill based on previous average electricity usage until an actual meter reading can be obtained.

There are a couple of ways to get an actual meter reading:

  • you can read the meter and email the reading to correspondence@pepco.com or call 202-872-3377 and report the reading over the phone.  Learn how to read your meter.

  • call Customer Service at 202-833-7500 and request a special reading,

Pepco also will provide an estimated bill if a meter is not functioning properly and cannot be fixed before the next monthly billing cycle.  Identifying and correcting broken meters is an extremely important part of Pepco’s metering duties. We continue to add resources to improve our response and meet customer expectations.

If you have problems paying an estimated bill, there are various payment plans available.  Learn more about these payment services.

 
FAQs

1.  Why did I receive an estimated bill?
In rare cases, Pepco sends out estimated bills when there is no access to a customer meter or when a meter is broken and cannot be fixed before the monthly billing cycle.

2.  If my estimated bill is too low, will I have to pay off the balance?
Yes. You may choose to pay off the catch-up balance in one payment or in installments.  You are welcome to call Customer Service at 202-833-7500 to discuss various payment plans.

3.  What should I do if I suspect my meter is broken?
Call Pepco Customer Service at 202-833-7500 and report the broken meter for repair or replacement.

4.  What should I do if I don’t agree with my estimated bill?  
Call Pepco Customer Service at 202-833-7500 and discuss your bill with a Customer Service Representative.  You will have an opportunity to read your meter and report the reading or request a special reading.

5.  Can I read the meter myself and provide it to Pepco?
Yes, you can read the meter yourself.  Call Pepco at 202-872-3377 to report it or email the reading to correspondence@pepco.com.